FAQ

Frequently Asked Questions!

VOVOComm focuses on providing its client with domestic and international premium rate numbers that are ideal for them to use for branching out their business and appealing to a larger crowd.

FAQ

Premium rate services are such facilities that you avail by paying from your phone bill or credit. Voting for a contestant in a TV show, subscribing to your daily horoscope and performing in-app purchases are all examples of such services.
Service providers can offer a wide range of legal services to their callers, ranging from entertainment activities to quizzes and competitions. Rather than sticking to normal texts updates, you can branch out your idea by using Fax machines, emails and the internet to get in touch with your client. Your services can include:
  • Sport updates
  • Voting
  • Chat rooms
  • Daily horoscopes
  • Charity funds
  • Helplines
  • Weather forecasts
  • Wallpapers and ringtones for your smartphones
  • Language classes
  • Games
  • Mp3 songs
  • Upcoming movie updates
  • And others.
Yes it is mandatory for all users to register at VOVOComm. The registration is completely free, you will be asked a series of general questions after which you will receive an email confirming your registration at VOVOComm. All your information is confidential.
Signing up at VOVOComm is completely free and easy to understand. Just click on the sign up option at the top right corner of our home page. You will be required to fill a form of general information that is required for your profile.
  • Insert your user name, don’t worry your user name is not your brand name.
  • Set a password for your account.
  • Insert your correct email address. (This is important as we will use your email to get in touch with you)
After you have signed up you will receive a confirmation email at your given email address.
Simply click on sign in option written on the top right corner of our website home page, write your user name and password and if they are inserted correctly you will be directed to your profile.
Don’t fret, you can easily recover it. Click on the log in option at the top right corner of our home page, at the bottom of that page it will be written in blue ‘forgot password?’ Once you click on that you will be redirected to a new page asking for your email address, Insert the email address that you gave us during signing up at our website. A password reset link will be sent to your email, which will enable you to recover your password.
Once you signin you will direct towards your dashboard. This is your personal profile which is filled with many features that will enable you to work efficiently. You will notice many different options at the left corner of your profile, which will include system management, clients and numbers, live calls, access check, reports and stats etc. these are there to help you to request numbers, to manage your account, keep an eye on your clients and payments. You will also start receiving notifications regarding the recent market updates.
A CDR is a ‘Call Detail Record’ that holds the complete information of all the calls received, their duration, their origin and their payment.
The first thing you should do after signing up is to properly set up your profile before starting on your numbers. To complete your info, click on your profile option that will appear at the top right corner at your dashboard. Once you do that you will be able to see the remaining details you need to provide. By clicking on update profile option you can start by providing the correct bank details, then setting up your brand name, logo etc. We allow you full freedom to set up your brand as you desire.
IFSC code is an Indian financial system code that is limited to only those banks of India that are part of the NEFT system. Each bank has its own distinct eleven character IFSC code.
You IFSC code help us to recognize the specific bank to which your money will be transferred to. It is necessary and without it your banking details will remain incomplete.
The "Society for Worldwide Interbank Financial Telecommunication" code is a unique number assigned to each bank that allows overseas banks to locate them easily and hence allowing them to transfer money in their accounts. It consists of 8-11 characters.
Yes it is crucial. Since all our money transfer will occur online, the swift code of your bank is necessary to help us transfer your money into the right account.
  • You can call your bank and ask for their swift code

  • The swift code to your bank is written on your checks.

  • There are many online sites by which you can find the proper swift code for your specific bank.

You should check our rate card every day, though the prices may not change each day it is good to keep yourself aware. Check your notifications every day; we may be informing you of any changes in settings etc. Once your business is properly set up it is advised to see your client’s progress and their workings every day to ensure adequate results.
  • Click on clients and numbers option written on the left side of your dashboard

  • Click on clients in the sub heading

  • Click on add written at the right side of the new page

  • Fill in the necessary information of your client. Take care of writing the correct info.

  • Click on add and your client will be added.

Yes most certainly, If you click on the clients and number options located on the left side, a page will appear that will contain the list of all your clients whether active or not and will show you their progress and work etc.
It’s simple. If you click on ‘system management’ at the left corner of your dashboard, you will see a subheading appear as ‘IVR files’. On the page that appears you will the ‘Add’ option on the right side, once you click on it you will be asked to attach your IVR file, it can be in mp3 or wav format. Just attach the file and click on add and your IVR will be uploaded. It’s as simple as that.
Interactive voice response or IVR is a unique piece of tech that is a sort of recording that may attend your calls for you. Once uploading it on your profile, it will automatically accept all your incoming calls making business run faster and smoother.
Click on the icon next to your notification signat the top right corner of your dashboard, under the subheadings you will see the option to sign out of your account.
VOVOComm ensures the complete privacy of their users, your billing information and private data is completely secure. Our team constantly works on setting up the essential security measures necessary to protect our site from being hacked. We guarantee the safety of our client’s information.
Having your own account helps to keep things ordered. Your income, clients and payments are all neatly organized in one place.
Yes VOVOComm charges a small fee for its services. The revenue obtained goes to the service provider and VOVOComm, in return VOVOComm aids its clients by directing more traffic towards their business and promoting their idea.
We may advise our clients and help promote their business as to connect with more people but you are solely responsible for the quality of your services and the maintenance of your business. VOVOComm only assures the privacy of our clients and timely payments.
The international premium rate calls charge more from the subscribers, but the revenue share varies regularly. VOVOComm will constantly update you about the new rate sheet; it can also be seen on our TARIFF page.
Your payment may be delayed due to several reasons, either there is suspicious activity on your account that may indicate hacking or fraud, in which case VOVOComm will suspend your pay until they have properly looked into the matter or VOVOComm and associated carriers have not received their share on time.
The accepted currencies at VOVOComm are EUR, USD and GBP
Weekly: Credit note will generate every Tuesday for the time period of previous “Tuesday 00:00:00 to Monday 23:59:59”.   Monthly: Credit note will generate 1st day of every month for previous month.
This depends on the service provider but generally a person cannot demand a refund if the purchase was authentic unless there were restrictions placed previously. If someone has any complaint they may simply contact their service provider directly. VOVOComm is not responsible for the inadequacy of the provider.
International premium rate service calls charge more than standard calls. The income is then shared between VOVOComm, the carriers and the service provider.
No, VOVOComm does not guarantee the quality of work by its service providers but our team is constantly on alert of frauds or scam artists and works on immediately closing such accounts, also we encourage people to contact us if they are unsatisfied or suspect any unethical behavior.
Callers will be charged on their standard mobile bill plan for international calls.
The preferred payment methods at VOVOComm are either by PayPal or Bank transfer. If you have any further queries we encourage our users to contact us immediately, simply send us an email and we’ll respond back as soon as we can.